Refund policy

We want you to be completely happy with your Wearitto uniform. This policy explains how refunds, order cancellations and exchanges work if you change your mind. It applies in addition to your rights under the Australian Consumer Law, which nothing below takes away.

At a glance

Your request Return within
Refund (change of mind) 30 days of receiving your order
Order cancellation 30 days of receiving your order
Exchange 100 days of receiving your order

Every return must include your original receipt and meet the condition requirements set out below.

Refunds & order cancellations

No cancellations or changes to an order will be accepted except as set out in this policy, or as required by the Australian Consumer Law. If you change your mind, Wearitto will provide a refund or cancel your order provided that:

  • the goods are returned with your original receipt within 30 days of you receiving them;
  • the goods are in their original condition as purchased, with all product labels and tickets still attached; and
  • the goods have not been worn, washed, altered or named.

Exchanges

Need a different size, colour or item? Wearitto will provide an exchange provided that:

  • the goods are returned with your original receipt within 100 days of you receiving them;
  • the goods are in their original condition as purchased, with all product labels and tickets still attached; and
  • the goods have not been worn, washed, altered or named.

Exchanges are subject to availability. If the item you would like is unavailable, we will provide a refund instead. Standard delivery fees apply to replacement items, unless the original item was faulty or not as ordered.

Condition of returned items

For the health and safety of every family we supply, items must be returned in their original, unused condition. We are unable to accept an item for a refund, cancellation or exchange if it has been:

  • worn or used;
  • washed, laundered or dry-cleaned;
  • named, labelled, monogrammed or embroidered;
  • altered, taken up or repaired;
  • marked or stained, or carries an odour (for example perfume, smoke or deodorant); or
  • had its swing tags, tickets or original packaging removed or damaged.
Items returned in a non-original condition cannot be accepted for a refund, cancellation or exchange, and may be returned to you at your own cost. This does not affect your rights for faulty or incorrect items.

How to return or exchange

You can return or exchange goods ordered on this website in either of these ways:

  • At your school store — bring the goods, with your receipt, to your nominated school store.
  • By post — post the goods together with a copy of your receipt. Please contact our customer service team first (details below) to confirm the correct return address.

How refunds are paid

Wearitto will credit approved refunds to your original payment method. Delivery costs are excluded, unless the goods are returned under your Australian Consumer Law rights — for example, if they are faulty or not as ordered.

Faulty or incorrect items

Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, not as described, or not what you ordered, you may be entitled to a refund, replacement or repair, and we will cover the cost of return delivery. Please contact us so we can make it right.

Need a hand?

Our customer service team is happy to help with any refund, exchange or cancellation:

You can also reach us through our contact page. For full purchase terms, see our Terms & Conditions.